Refund policy

Returns
What if I would like to return an item (Online Purchases Only)?
Mail back the unused/unwound yarn you would like to return in the original packaging and labels to our store. The address is:

Colorful Yarns
6601 S University Blvd
Centennial CO 80121.

Please include a note or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return.

  1. Will I be refunded on the shipping to return an item?
    No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.

  2. How much time do I have to return an item?
    Please return unused items within 30 days. 

  3. Can books, patterns or needles be returned?
    No, books, patterns and needles cannot be returned.

  4. Can sale items be returned?
    No, sale items cannot be returned.